The short version
Seven days from delivery, unused and unopened. These are personal hygiene products — once a mitt, net, sponge, stone or soap has touched skin, we can't resell it and we can't take it back. That isn't us being difficult; it's the same rule any shop selling toothbrushes or razors has to follow.
How to start a return
Email m.l.company4u@gmail.com within seven days of delivery with your order number. Tell us what's wrong and we'll reply within 24 hours with instructions.
What we can accept
- Unopened and unused items, in their original packaging, within 7 days of delivery
- You cover return postage unless the item was faulty or we sent the wrong thing
What we can't accept
- Anything that has been used, washed, soaked or opened
- Anything returned after 7 days
- Items without their original packaging
If the item is faulty, damaged or wrong — different rules
None of the above applies. If your order arrives damaged, defective, or isn't what you ordered, email us a photo and we will replace it or refund you in full, including shipping. You keep the item and you don't pay postage. This holds regardless of the seven-day window, because a faulty product isn't a change of mind.
Refund method and timing
Approved refunds go back to the original payment method. Once we process it, your bank typically takes 5–10 business days to show it.
Cancelling an order
Email us within 12 hours of ordering and we can usually stop it before it ships. After that it becomes a return.
Your statutory rights
Nothing in this policy limits rights you have under the consumer protection law where you live. If you're ordering from outside the United States, your local law may give you a longer cancellation window than seven days, and that law takes precedence over this page.